03 Jun 2022 05:14 PM
Without adding a sketch of your set-up with information on whether you are using ethernet throughout or ethernet and wireless, and the firmware releases of all the boxes it adds very little to the conversation adding that yours works when many have found that having Sky Q or/and Sky Q mini boxes in the equation causes throughput issues over the LAN on high-speed full-fibre when connected by ethernet, and I've found disconnecting the Sky Q boxes solves the issue.
04 Jun 2022 08:08 AM
@GF37 wrote:@Eeeps Carried out as you kindly explained . Log below, It shows link Up 1000 as you explained. Thank you.
syslog: [293244.095000] eth3 (Ext switch port: 4) (Logical Port: 12) Link DOWN.
syslog: eth3.1 - WAN link DOWN.
syslog: DHCP lease expired from server. Connection DOWN.
syslog: Voice IP Connection Down
syslog: Voice Disconnected
syslog: sky dhcpc client (v0.0.1) started
syslog: sky dhcpc client (v0.0.1) started
syslog: [293260.223000] eth3 (Ext switch port: 4) (Logical Port: 12) Link UP 1000 mbps full duplex
Out of interest, which Ethernet connction did you disconnect? Are you sure this was the connection to the XBox (va the switch).
Just a that it's a bit strange the WAN link dropped.
04 Jun 2022 11:09 AM
@Eeeps @Sorry, obviously confusion. I disconnected the incoming line to the router.
04 Jun 2022 11:16 AM
04 Jun 2022 04:29 PM
@Eeeps Hi, sorry I had to go out. Heres the log.
syslog: [391329.557000] eth0 (Ext switch port: 0) (Logical Port: 😎 Link DOWN.
syslog: [391684.449000] eth0 (Ext switch port: 0) (Logical Port: 😎 Link UP 100 mbps full duplex
?
04 Jun 2022 04:33 PM - last edited: 04 Jun 2022 04:39 PM
Posted by a Superuser, not a Sky employee. Find out more
eth0
For fttp customers that should be eth3 port4 marked wan on the back of the hub
IE ethernet ont port to the wan port on the sky hub
04 Jun 2022 04:42 PM
Hi @cookiemonsteruk, Yesterday I did as you rightly point out, disconnected the WAN cable port 4. This morning @Eeeps asked me to do the same for the cable feeding my Q box and Xbox and provide the log as I just have.
04 Jun 2022 05:01 PM
@GF37 wrote:@Eeeps Hi, sorry I had to go out. Heres the log.
syslog: [391329.557000] eth0 (Ext switch port: 0) (Logical Port: 😎 Link DOWN.
syslog: [391684.449000] eth0 (Ext switch port: 0) (Logical Port: 😎 Link UP 100 mbps full duplex
?
So looks like that link is only 100Mb/s.
Could be the cable, the switch or even the Sky hub.
Cable length shouldn't be a problem.
You need to check each element separately.
Do you have a laptop with a Gb Ethernet port?
04 Jun 2022 08:31 PM
@Eeeps Unfortunately not re the laptop. The cable is brand new Cat 8 which should I thought in theory be ample. Yesterday when I tested and only got 93Mb to the Xbox, that was with the cable connected direct, Router port to XBOX Ethernet port, all other elements removed, .
04 Jun 2022 08:55 PM
@GF37 wrote:@Eeeps Unfortunately not re the laptop. The cable is brand new Cat 8 which should I thought in theory be ample. Yesterday when I tested and only got 93Mb to the Xbox, that was with the cable connected direct, Router port to XBOX Ethernet port, all other elements removed, .
Anythingelse with an Ethernet port?
First check that your Sky hub is set to 1Gb Ethernet - 'Ethernet Setup'
Cat 8 cables are an overkill, if they reay are what they say.
The Netgear switches can also cause issues.
waht speed do you get on WiFi?
05 Jun 2022 04:21 PM
Just tested WiFi v Ethernet on the Xbox
Wifi 80Mbps Down 15.63Mbps up
Ethernet 94Mbps Down 21.98Mbps up
Arlo is connected via a short patch lead
syslog: [476507.922000] eth1 (Ext switch port: 1) (Logical Port: 9) Link DOWN.
syslog: [476522.013000] eth1 (Ext switch port: 1) (Logical Port: 9) Link UP 1000 mbps full duplex
And a UniFi switch
syslog: [476745.390000] eth2 (Ext switch port: 2) (Logical Port: 10) Link DOWN.
syslog: [476747.402000] eth2 (Ext switch port: 2) (Logical Port: 10) Link UP 1000 mbps full duplex
Just the cable connected to the router port disconected at the Netgear Switch the Xbox is connected to
syslog: [476964.577000] eth0 (Ext switch port: 0) (Logical Port: 😎 Link DOWN.
syslog: [477003.794000] eth0 (Ext switch port: 0) (Logical Port: 😎 Link UP 100 mbps full duplex
Router port light one green the other Amber. Maybe a faulty cable????
05 Jun 2022 04:24 PM
@Eeeps Details previous post👍
07 Jun 2022 10:29 AM
@mae-3 wrote:
The reason you have restricted bandwidth from your full-fibre connection is that you have the Sky Q box ethernet through an ethernet switch to the Sky router and you have hit a bug in the Sky Q box/router firmware that is well known. If you turn off the Sky Q box as a test completely disconnecting it from the mains power you'll find you get the full-fibre speed you spent your money on, but with that Sky Q box ethernet back to the Sky router through an ethernet switch, it will be restricted by the Sky Q box ethernet Sky router bug, unfortunately!
07 Jun 2022 10:36 AM
I believe you had a Sky Q box directly ethernet to the Sky router and had a reduced throughput issue which was solved by disconnecting the power to the Sky Q box, so that question you can answer yourself?
06 Jan 2024 01:07 PM
Hello
I know this thread is old and I have read it all, but I am having issues too I have Gigafast, and I am getting 91 Down and 77 up on wifi only, noting connected by wire apart from incoming from outside is there anything I could possibly do to resolve this
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