Sky gigafast Speed?

[mae-3]

@GF37 

There is a known bug with Sky Q boxes connected by ethernet back to the main Sky router that causes throughput issues, but not so if they are over wireless. Can you do a sketch of your full wired and wireless LAN network for information and post it on the forum?

[GF37]

@mae-3  Hi, I hope this is what you wanted.

 

[mae-3]

@GF37 

Just waiting for the sketch picture to be approved.

[mae-3]

@GF37 

The reason you have restricted bandwidth from your full-fibre connection is that you have the Sky Q box ethernet through an ethernet switch to the Sky router and you have hit a bug in the Sky Q box/router firmware that is well known. If you turn off the Sky Q box as a test completely disconnecting it from the mains power you'll find you get the full-fibre speed you spent your money on, but with that Sky Q box ethernet back to the Sky router through an ethernet switch, it will be restricted by the Sky Q box ethernet Sky router bug, unfortunately!

[GF37]

@mae-3 Thank you for your patience and your answer. Very much appreciated.

[Skull+Treaty]

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@TimmyBGood wrote:

@GF37 

Are the speed test results in Mbs or MBs?  As the latter is eight times faster, the distinction is fairly crucial.

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@TimmyBGood 

Sky then throw this into the mix to confuse things even more:

[mae-3]

@Skull+Treaty & @TimmyBGood 

A bit heavy with the capitals Sky has been in its advertisement, it's surely not 10 MegaBytes per second for the Sky glass system... 

And @GF37 hasn't got it this wrong Sky has a bug in its Sky Q system for the LAN system 😎

[Skull+Treaty]

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@mae-3 wrote:

@Skull+Treaty & @TimmyBGood 

A bit heavy with the capitals Sky has been in its advertisement, it's surely not 10 MegaBytes per second for the Sky glass system... 

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; ) - I'm sure it's 10 Mbps...otherwise loads of their FTTC customers wont be able to get Glass 😄

[TimmyBGood]

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@Skull+Treaty wrote:

; ) - I'm sure it's 10 Mbps...otherwise loads of their FTTC customers wont be able to get Glass 

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Although 10Mbs arriving at an address is almost certainly too little for any kind of reliability...

[mae-3]

@TimmyBGood 

With Sky's Sky Q LAN bug you really need 10Gbps from the WAN! 😉

[TimmyBGood]

@mae-3 

We've just commissioned gigabit symmetrical on a BTnet leased line at work, and I'll bet Sky Go will still struggle.  

[mae-3]

@TimmyBGood 

Well, if Sky is using the same type of technology and bugs in their headend systems they are surely adding to the additional bandwidth requirements for the internet! 😉

[mae-3]

And Sky should read up with their suppliers that provide and design their LAN networks about broadcast storms and bridge loops, and design them correctly! 😎

[simon194]

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@mae-3 wrote:

@GF37 

The reason you have restricted bandwidth from your full-fibre connection is that you have the Sky Q box ethernet through an ethernet switch to the Sky router and you have hit a bug in the Sky Q box/router firmware that is well known. If you turn off the Sky Q box as a test completely disconnecting it from the mains power you'll find you get the full-fibre speed you spent your money on, but with that Sky Q box ethernet back to the Sky router through an ethernet switch, it will be restricted by the Sky Q box ethernet Sky router bug, unfortunately!

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I have my Q box connected via ethernet through a switch to the hub and get around 490 Mbps on an Ultrafast Plus connection. The Sky Q bug can't be a blanket issue with the firmware.

[mae-3]

@simon194 

Have you isolated the ethernet switch/wifi so only 1 route is being used to the Sky Q box?