Sky Wi-Fi issue dropping and slow

[Kaymc]

Had sky for 7 years plus Wi-Fi was great no issues until October started dropping and really slow, engineer been out and replaced socket advised to change broadband shield which we did, still same, called again new router sent out but issues now worse,  broadband speeds seem ok every time on test, just Wi-Fi issues any ideas? 

[Highlinder]

@Kaymc Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

[Chrisee]

@Kaymc can you post you Sky hubs connection stats as these will provide information for forum members to give you help see Find your Sky Broadband router statistics

[Kaymc]

 

[JimM1]

@Kaymc 

Your stat's are a little strange....

Unit up at 22 day's powered.

WAN has been up 15 day's? must have been a drop somewere can happen.

But wireless up only over a day on both bands?

You say also this was a replacement router.....

If you have a look back in the forum, you will see a copy of my stat's on user JimM1.

I would power of the router to reset, give it a couple of day's and re-look at the stat's again.

Keep a note during the period, if anything strange happens.

Testing speed is allways beter done with ETHERNET, but wireless can give an idea to speed

through put over the system, If and When i test with my phone i try to make sure that NO one

else is doing much on the Internet in the house, and it can match close to my 40/10 split and get 36/9.

[Fay82]

I am havinging same problem I have superfamily sky broadband  with boost an openreach engineer  came out today who did something  on the outside box and changed the inside socket  he said we have speeds of

40 mpbs coming in but when  we checked thw wifi download speed it's only 14 mbps dropping to 11mbps he told me to contact sky again tomorrow  and tell them its the wifi  that's the problem and maybe try to get a new hub.its a right pain

[JimM1]

@Fay82 

From post 2 or 3 find your stat's and post to the forum, you have multiple as you jumped on this to so will copy to your original also.

Jim

[Chrisee]

@Kaymc your stats show a stable broadband connection running at 80Mb/s down and 20Mb/s up. You only use wifi so the most likely cause of poor connection to your devices will be issues with the wifi signal in your home.

Interference from neoghbour's networks can vary but as a start power down your hub and then let it restart the boot process includes the hub trying to find the least congested channel. If you want to be more scientific download a wifi analyzer app onto an Android phone or a windows laptop as that will showcall networks within range as you move round your home. A signal on the same or adacent channel to your hub can cause interference if strong enough.

Wifi routers work best when in the open and above obstructions like radiators. Also keep any other kit that is wireless like cordless phones a few feet away. There many other ways of improving wifi speeds but try those to see if they help.

[Fay82]

Ok thanks my original  post is not letting me see any reply s when I go on it says unavailable 

[mae-3]

@Kaymc 

Your router stats in addition to what @Chrisee has stated show a 9.5Mbps download in progress which isn't reflected in the traffic on the WLAN and LAN, suggest and recommend that you leave the Sky router off for an hour to acquire a new public IP address just in case that traffic is an attack or you don't know where it is occuring.