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Discussion topic: Wi-Fi calling drops the call.

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This message was authored by IanClorley This message was authored by: IanClorley

Wi-Fi calling drops the call.

I have no 4G mobile signal in my area so I use Wi-Fi calling all the time. When making a call if I'm moving around the house the call often drops out at the same place. I have a Sky max hub and 1 Sky max pod that gives me full Wi-Fi coverage. Does the Wi-Fi call drop out when the phone swaps between the hub and the pod? And if that's the cause then how can I prevent it happening?


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This message was authored by jamesn123 This message was authored by: jamesn123 Answer

Re: Wi-Fi calling drops the call.

Posted by a Superuser, not a Sky employee. Find out more

@IanClorley 

Its likely to drop during the handover yes. There isnt a lot that can be done, many network solutions have access point roaming as a big focus when being designed, obviously Sky havent perfected this. Your solution would be to not move around unfortunately. 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.

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This message was authored by jamesn123 This message was authored by: jamesn123 Answer

Re: Wi-Fi calling drops the call.

Posted by a Superuser, not a Sky employee. Find out more

@IanClorley 

Its likely to drop during the handover yes. There isnt a lot that can be done, many network solutions have access point roaming as a big focus when being designed, obviously Sky havent perfected this. Your solution would be to not move around unfortunately. 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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