22 Jan 2025 06:48 AM
I have since had a replacements router, still no difference. Hubs still won't connect even right beside hub. I need to re contact sky but they said before that if the router doesn't work they could cancel my WiFi boost payment and I live with the poor coverage or cancel the contract altogether. This is simply pathetic. Please sky, I know you read these forums please come forward and make a statement on why your pods don't appear to be fit for purpose!!!!
22 Jan 2025 07:28 AM
Posted by a Superuser, not a Sky employee. Find out more@James360 no idea why your system isnt working but to assume that issue affects all customers is incorrect most installs work which makes your issue unusual. As you need to talk to Sky I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.
22 Jan 2025 09:26 AM
Posted by a Sky employeeHi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
24 Jan 2025 10:03 AM
Sorry to hear that you guys are still having issues. I contacted the automated helpline as I was ready to cancel the broadband, they put me through to an actual person who then sent out a new hub and everything is working now. Fingers crossed you all get a resolution to the problems that you're experiencing. Good luck all!
25 Jan 2025 09:19 AM
just to know that no one has been in touch, i have been told by the call centre that they will let me buy a third party wi-fi booster and will re-inburse me for it, i was provided with some example from TP-Link by the call centre and went for one at £26, it has fixed all my deadspots as this one wi-fi extender covers the whole house, i had to provide a recipt and was told they would then credit me. i have provided the recipt via the photo upload system that sky uses, they confirmed they got it but have not been credited yet, this has been a week so far.
26 Jan 2025 08:54 AM
Posted by a Sky employeeHi there
A private chat was started but there was no response within 48 hours so it has automatically closed.
If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.
26 Jan 2025 09:02 AM
I still need the private chat thanks, please set up
26 Jan 2025 09:24 AM
Posted by a Superuser, not a Sky employee. Find out moreSorry @James360 cant be done today the team is nit fully operational soyou will need to call in.
No problem. Browse or search to find help, or start a new discussion on Community.
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