Sky Broadband hub with BT Whole Home

[P+Heywood]

Hi there - just switched from Vodafone to Sky, half the price and an extra 50Mb (from 100Mb)

I use BT Whole Home discs to cover the house, worked fine with Vodafone, with most devices around the 100Mb mark regardless of the disc they were connected to.. Since the switch I have two discs working fine (providing 150)  but the third is only providing around 20/30Mb.

Am I doing something wrong?

[JimM1]

@P+Heywood Not so, is the third disk in the whole home mesh seeing the others, you may just have to try a different position for that one! 

[P+Heywood]

It's in the same position as it always was, but it has just dropped out.... it's been rock solid until the switch to Sky... though that disc shouldn't know the provider has changed!

[JimM1]

@P+Heywood That's correct, the mesh is controlled seperate and only Lan connected to the main unit, as you said two out off three were good, you only have to look at that one, see what the home mesh utility has to say about the mesh, you could swap two off the units about to see if gets the speed that it should have in your opinon.

[P+Heywood]

After a bit of testing... it's like connecting the Sky Q box (wired or wireless) to the Whole Home disc located near it upsets the mesh network !  Surely not?

[Sayek]

@P+Heywood If its this same disc you using, I used a pair of these for 3 years with Virgin Media. Towards the end the 2nd unit would frequently break link and needed restart. In the end I got fed up and  replaced them with a single Wi-Fi 6 router for few years and now moved  back to a pair of TP- Link mesh.

The Sky Q box also has Wi-Fi broadcast...you could disable that in the systems menu to see it helps. And the obvious question ...have you disabled the Wi-Fi on Sky router so no other interference 😊

[P+Heywood]

Thanks yeh the ones... just happened now, tried wireless to the Mesh - that disc collasped soon after, no connection from any device to it - reset the network on the Q, disc back up and running without even resetting the disk....  this mesh network has been amazing since I installed, it, but maybe it is time for an update.

I have played with turning the SKY Broadband  off - what's the easiest way of doing that - do I need to do more than disable the SSID?

[P+Heywood]

It is the Q box screwing with it - won't access it's own SKY Router (using WPS or password) - wired connection to the disc collapses it in a few minutes... sigh

[Sayek]

This was my 1st purchase of 3rd party hardware and it opened my eyes to aftermarket router/mesh 😁

It was when Covid lockdown started and most people were working from home and I upgraded from Talktalk 35Mbs to Virgin Media M100.

The Virgin Media  Hub 3 was just useless and these BT disc was a game changer.

It served its purpose then I upgraded to a cheap Wi-Fi 6 router and it covered almost the whole house...ALMOST 😊

I am currently using a pair of Deco X50 which does cover the whole house.

On Sky router I disabled the Wi-Fi and broadcast. But the Sky Q TV box also has another Wi-Fi  that it broadcast for its own mesh. Not sure if it does cause any issues but I also disabled it following these instruction. Its with the hidden menu

https://helpforum.sky.com/t5/Sky-TV/Sky-Q-hidden-menu/ba-p/4364881

[JimM1]

@P+Heywood Depending on how and where you have setup the Primary BT Home unit and connected the Ethernet that it requires, if sitting right next to your sky hub then you would be far better to turn the Wireless Wi-Fi transmit off on the sky unit. As @Sayek has pointed out not good to have too many unless you know 100% that they are going to behave with each other! 

[P+Heywood]

@JimM1 @Sayek thanks so much, I'm ever more convinced it's the Q - I've disabled wi-fi transmission on the Q, turned off the access point on the [SKY] Router - internet is perfect on all three disks, until I plug the cable in from the Q to the disc.  Pull the lead and we're back to 150M around the house within a minute.... sigh... new mesh ??

[JimM1]

@P+Heywood So are you trying to connect a sky Q box to and Ethernet port on one off the BT Mesh units? The sky Q Ethernet may just not like that, they used to suffer from a wired network storm, so as soon as you connected the Q, it started sending loads off data back/forth killing the network, so you may be having that going on! You should take that Q and try plugging it direct into the back off the Sky Hub, see how it works that way, bit off faffing about unfortunatly!

[P+Heywood]

It's too far away to try that - but I will try connecting it to the Mesh SSID - thanks again, think I've almost ran out of ideas

[JimM1]

@P+Heywood If it is too far away you may just have to look at Powerline connecting the sky Q to the hub, it is another option! Tp-Link AV1000 should work fine if you have spare socket nearby!

[Sayek]

@P+Heywood 

As @JimM1 metioned a Powerline maybe your solution if problem is a single device.

I have one of these connected to my sons PC..he would not turn the Wi-Fi back on the PC as this works very well 😊

This maybe a cheaper option while you keep that BT mesh and save your piggy bank until  Wi-Fi 7 comes down in price maybe a year later 😁

These cost about £40+ new but there is a company (Pacetech) selling refurbished set on both EBay and Amazon for half the price with warranty