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Discussion topic: Since moving to the new Sky stream our WiFi signal has deteriorated . We often notice that phones

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This message was authored by kaw7676 This message was authored by: kaw7676

Since moving to the new Sky stream our WiFi signal has deteriorated . We often notice that phones

Since 

switching to sky stream our WiFi signal has deteriorated . There are lmultople times when the phone switches from WiFi to phones data. We never had this issue before. 

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Since moving to the new Sky stream our WiFi signal has deteriorated . We often notice that phon

Posted by a Superuser, not a Sky employee. Find out more

@kaw7676 

 

If you had Sky Q before Sky Stream, you've lost the wireless hotspot functionality which was previously provided by the Q television boxes.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
kaw7676
Topic Author
This message was authored by kaw7676 This message was authored by: kaw7676

Re: Since moving to the new Sky stream our WiFi signal has deteriorated . We often notice that phon

How do we fix this then?

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Since moving to the new Sky stream our WiFi signal has deteriorated . We often notice that phon

Posted by a Superuser, not a Sky employee. Find out more

@kaw7676 

 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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