18

Discussion topic: Poor Sky Wifi signal

Reply
This message was authored by Gunasekaran This message was authored by: Gunasekaran

Poor Sky Wifi signal

I am a new Sky customer and i have master socket from Openreach placed inside EB room in entrance of the house and the house is of around 1000 Sq ft over all. Internet speed is good near the Modem and having stable WIFI connectivity. But in living area aound 15 ft Long from modem, the wifi connection is instable and gets disconnects frequently. Since Master socket is placed inside EB room, i have to keep the room closed for safety purpose. Not sure how to fix this issue. I never had these issues with BT which i was using for almost 3 years. 


Best Answers
This message was authored by Tom-W19 This message was authored by: Tom-W19 Answer

Re: Poor Sky Wifi signal

Posted by a Sky employee

Hi @Gunasekaran 

 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

 

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks
Tom

View this Answer within the discussion