31 Jul 2024 11:17 AM
Since
switching to sky stream our WiFi signal has deteriorated . There are lmultople times when the phone switches from WiFi to phones data. We never had this issue before.
31 Jul 2024 11:21 AM - last edited: 31 Jul 2024 12:31 PM
Posted by a Superuser, not a Sky employee. Find out more
If you had Sky Q before Sky Stream, you've lost the wireless hotspot functionality which was previously provided by the Q television boxes.
31 Jul 2024 11:29 AM
How do we fix this then?
31 Jul 2024 12:30 PM
Posted by a Superuser, not a Sky employee. Find out more
Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these.
Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.
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