Signing into router to change wifi channel

[HarrietJ]

Hi

I'm new to sky and trying to access my router to change the wifi channel to 2.4 not 5. 
I have  used admin and my password from router (having watched YouTube which says this is the combination to use for my router) it's still not logging in? 
I have also tried admin and sky just in case but that doesn't work either 

Any suggestions would be appreciated as it's driving me mad! 
many thanks 

[cookiemonsteruk]

@HarrietJ 

You want to seperate wifi bands

https://helpforum.sky.com/t5/Broadband-Talk/How-to-separate-WiFi-bands/ba-p/3530610

[cookiemonsteruk]

@HarrietJ 

P.S. that way you can use both . You don't really want to lose 5ghz as that is the faster band

[HarrietJ]

Hiya

thanks for your reply. The problem I'm having is that my sign in details aren't being recognised so I can't get to the right area to change. 

i don't know what else to try to sign in 

[cookiemonsteruk]

@HarrietJ 

What browser are you using? ie safari then try chrome 

Try resetting the hub by holding done the reset button on the back for 20 seconds and try again

Finally try a device etherneted to the hub

[HarrietJ]

Trying to do it from my phone so will try and log on via laptop to see if it makes a difference. 
will try your other suggestions too

many thanks 

[HarrietJ]

Thank you for your suggestions

i managed to get in on laptop and unticked and had to rename a couple of things, but have managed to get devices back on line

so relieved thank you @cookiemonsteruk