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Discussion topic: Returns Box ?

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This message was authored by MarkMuk This message was authored by: MarkMuk

Returns Box ?

Hi all,

 

I recently left Sky Broadband.  I keep getting text messages saying I haven't returned the equipment.  However, I'm sure one of the emails I received from sky said they would send me a returns package ? which I haven't received ?

 

Do they still send a returns package ?


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This message was authored by GD1 This message was authored by: GD1 Answer

Re: Returns Box ?

Posted by a Superuser, not a Sky employee. Find out more

@MarkMuk  You can use your own packaging as per this link https://www.sky.com/help/articles/return-tv-broadband-t2

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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This message was authored by GD1 This message was authored by: GD1 Answer

Re: Returns Box ?

Posted by a Superuser, not a Sky employee. Find out more

@MarkMuk  You can use your own packaging as per this link https://www.sky.com/help/articles/return-tv-broadband-t2

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Returns Box ?

Posted by a Superuser, not a Sky employee. Find out more

@MarkMuk 
Providing you’ve cancelled successfully the returns packaging is usually sent out near the end of a cancellation period, [14 days for broadband], to the address that the account is registered at.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. If you haven’t anything suitable contact Sky again and see if they’ll re-send. Keep your proof of posting very safe and indefinitely as Unipart, who handle the UK returns, don’t appear to be that well organised.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Greenmount+psrk This message was authored by: Greenmount+psrk

Re: Returns Box ?

Go to an post.ie and create your own free return label 

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