@Cazib Have you reported these faults at all?
Auto Compensation is provided as per the following link https://www.sky.com/help/home/broadband/policies-and-info/auto-compensation/articles/auto-compensati...
We’ll give you compensation for your Sky Broadband & Talk if you have a:
- ‘Total loss of service’ for more than two full working days after you’ve let us know. That’s if your Sky Broadband and/or Sky Talk stops working completely.
- ‘Missed appointment’. That’s if we booked an Openreach or Sky Broadband engineer to visit your home and they don’t show up on your confirmed visit date. Or, if we cancel or change your visit with less than 24 hours’ notice.
- ‘Delayed provisioning’. That’s if we don’t activate your Sky Broadband & Talk on your confirmed activation date.
However occasional drops are not covered, it would need to be a total loss.
Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
