Cannot access catch up or on demand

[AliG0511]

Sky is working but catch up and on demand keeps saying connect to broadband 

[Tom-W19]

Hi @AliG0511 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you @AliG0511 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Stephen711]

I am havingbthe same issue, have reset router & sky q box but still not working.