I've had a credit sitting on my Sky broadband account for over a month now, following my cancellation. I thought it would likely be refunded on the day of the month that my direct debit had always been taken, but it wasn't. How can I get this dealt with, without calling up, please?
Posted by a Superuser, not a Sky employee. Find out more
@Skyuser13 It can take up to 6 weeks after the last day of connection. But to find out it might be best to give Sky a call to when this would happen. Does it not say anything in my account about the credit sitting on your account?
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It shows the refund credit that's due, for the relevant dates, but I can't find any mention of when I can expect to receive it. I can't face ringing up again, so will give it another couple of weeks.
