Broadband charges from previous provider

[EJms1]

I've contacted my previous provider and they are still awaiting confirmation of switch to Sky broadband. I am not able to close my previous account with previous provider due to them not being told of switch. 

I was told they would be informed of switch. I am still getting billed for my previous provider as well as Sky. 

Previous provider was TalkTalk. Have not had TalkTalk since November. I have contacted TalkTalk and they need notice from Sky of the switch over to their broadband.

[TimmyBGood]

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@EJms1 wrote:

I was told they would be informed of switch. I am still getting billed for my previous provider as well as Sky. 

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 That might suggest you've had a new provision rather than a 'switch' : switching can't happen without the 'losing' provider being aware of the change.