Discussion topic: Red light is on the LOS

This message was authored by: Stephcole2021 · ‎20 Jul 2024

Hi, I can't seem to get hold of anybody! The red light is on the LOS bit on the box and no Internet for 3 days. Hoping someone will get back to me on here to help me please!

This message was authored by: Chrisee · ‎20 Jul 2024

@Stephcole2021 yesterday's worldwide IT problems brought down Sky's call centre but you need to report the line failure to Sky. I have escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

This message was authored by: Addie15 · ‎20 Jul 2024

Hi there! Thank you for escalating this. We have sent an invite to @Stephcole2021.

This message was authored by: Mr+Flibbles+86 · ‎22 Jul 2024

We are still looking to help you @Stephcole2021 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Discussion topic: Red light is on the LOS

Red light is on the LOS

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