No ONT Box in our property

[Ailsa2]

Hello,

I see several other discussions with this problem.

We moved into our house last week and have discovered the previous occupants have emoved the ONT box. Our internet was supposed to be on today but we're unable to access.

This is made worse by the global MS fault meaning we can't phone sky directly to ask them to send a tech out.

Sky Team pleas help!

[Addie15]

Hi there, @Ailsa2.  I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Mr+Flibbles+86]

We are still looking to help you @Ailsa2 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks