Discussion topic: Red alarm light NBI box
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Message posted on ‎12 Oct 2024 03:11 PM
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Red alarm light NBI box
Hi
Red alarm light showing on NBI box.
Internet was working this morning but not since.
Any easy fix?
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All Replies
Message posted on ‎12 Oct 2024 06:08 PM
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Re: Red alarm light NBI box
@RC25 faults with the fibre network require Openreach's engineers to fix them which req uires you to reportvthe problem to Sky. Therefore I have escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Message posted on ‎12 Oct 2024 06:38 PM
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Re: Red alarm light NBI box
Hi, I'm having the same problem. LOS light is flashing red. Can someone help please.
Message posted on ‎12 Oct 2024 06:40 PM - last edited: ‎12 Oct 2024 06:57 PM
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Re: Red alarm light NBI box
@Chrisee wrote:
@RC25 faults with the fibre network require Openreach's engineers to fix them which req uires you to reportvthe problem to Sky.
'NBI box' is presumably a National Broadband Ireland ONT, so OpenEIR or NBI themselves rather than Openreach.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on ‎12 Oct 2024 06:59 PM
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Re: Red alarm light NBI box
Yeah it's National Broadband Ireland
Message posted on ‎13 Feb 2025 01:13 AM
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Re: Red alarm light NBI box
Hi,
How did you sort issue? I now have a flashing red alarm light on my NBI box and broadband not working, thanks
Joey
Message posted on ‎03 Apr 2025 07:09 PM
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Re: Red alarm light NBI box
i have same problem and red light saying alarm can i get help please?
Message posted on ‎10 Apr 2025 04:16 PM
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Re: Red alarm light NBI box
I just phoned Sky to be told it will take 3-5 working days for the problem to be fixed.
"But not to worry" I will be kept informed by text.
Sky are just getting worse and worse.
Message posted on ‎10 Apr 2025 04:28 PM
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Re: Red alarm light NBI box
@Seeyouhearyme It isnt Sky doing the fixing it is the network owner whose fix time is line with most domestic providers
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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