Red alarm light NBI box

[RC25]

Hi

Red alarm light showing on NBI box.

Internet was working this morning but not since.

Any easy fix?

[Chrisee]

@RC25 faults with the fibre network require Openreach's engineers to fix them which req uires you to reportvthe problem to Sky. Therefore I have escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

[Anonymous]

Hi, I'm having the same problem. LOS light is flashing red. Can someone help please.

[TimmyBGood]

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@Chrisee wrote:

@RC25 faults with the fibre network require Openreach's engineers to fix them which req uires you to reportvthe problem to Sky. 

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'NBI box' is presumably a National Broadband Ireland ONT, so OpenEIR  or NBI themselves rather than Openreach.

[RC25]

Yeah it's National Broadband Ireland 

[Joey81]

Hi,

How did you sort issue? I now have a flashing red alarm light on my NBI box and broadband not working, thanks

Joey

[NataliaK1]

i have same problem and red light saying alarm can i get help please?

[Seeyouhearyme]

I just phoned Sky to be told it will take 3-5 working days for the problem to be fixed. 

"But not to worry" I will be kept informed by text. 

Sky are just getting worse and worse. 

[Chrisee]

@Seeyouhearyme It isnt Sky doing the fixing it is the network owner whose fix time is line with most domestic providers