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Discussion topic: Re: Adult Content Restriction

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This message was authored by SalMarsella14 This message was authored by: SalMarsella14

Re: Adult Content Restriction

Can you change the safety back into from 13 to 18 please

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SalMarsella14
Topic Author
This message was authored by SalMarsella14 This message was authored by: SalMarsella14

Re: Adult Content Restriction

I remove the 13-year-old to 18 year olds safety button please

SalMarsella14
Topic Author
This message was authored by SalMarsella14 This message was authored by: SalMarsella14

Re: Adult Content Restriction

Thank you

This message was authored by caesarome This message was authored by: caesarome

Re: Adult Content Restriction

Posted by a Superuser, not a Sky employee. Find out more

@SalMarsella14 

This link explains what to do:

 

https://www.sky.com/help/articles/parental-controls-sky-mobile


You can either use one from a family member or friend or if you have a phone contract with Sky then you can call them and they will do this for you as only someone aged 18 or over can sign a credit agreement so they will already know that you are older than 18 for the adult settings to be changed. 150 is the free number to use to call Sky on.

 

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This message was authored by caesarome This message was authored by: caesarome

Re: Adult Content Restriction

Posted by a Superuser, not a Sky employee. Find out more

@SalMarsella14 wrote:

Can you change the safety back into from 13 to 18 please


Is this Sky Mobile (where you have posted) or Sky Broadband related ?

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This message was authored by GD1 This message was authored by: GD1

Re: Adult Content Restriction

Posted by a Superuser, not a Sky employee. Find out more

@SalMarsella14  No one on the forum can do that for you, you need to do it yourself by followingb the link posted by @caesarome 

 

However if this is for broadband follow the steps here https://www.sky.com/help/home/broadband/security-and-protection/sky-broadband-shield/articles/sky-br...

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

SalMarsella14
Topic Author
This message was authored by SalMarsella14 This message was authored by: SalMarsella14

Re: Adult Content Restriction

You have not taken it off please take the broadband shield off please

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Adult Content Restriction

Posted by a Superuser, not a Sky employee. Find out more

@SalMarsella14 
You aren’t contacting Sky Customer Services by posting on here. This is primarily a customer to customer forum. Please read the reply's provided already. 

Your two duplicate posts have been removed. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by caesarome This message was authored by: caesarome

Re: Adult Content Restriction

Posted by a Superuser, not a Sky employee. Find out more

@SalMarsella14 

You should be able to do this yourself here:

 

https://broadbandshield.sky.com/

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This message was authored by Crit This message was authored by: Crit

Re: Adult Content Restriction

I dont wany and adult restrictions on my account. Im not sure who has just requested they go back on?! 

This message was authored by Chrisee This message was authored by: Chrisee

Re: Adult Content Restriction

Posted by a Superuser, not a Sky employee. Find out more

@Crit the default setting for Sky's Broadband Shield is age 13 as that is what the regulators require. However as  explained above the control of Broadband Shield is down to the account holder. It is pretty simple to,do,just log intto the My Sky app go to product options and change level there. If its not working for somecreason give Sky a call so they can get your account sorted out. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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