Adult Content Restriction

[SalMarsella14]

Can you change the safety back into from 13 to 18 please

[SalMarsella14]

I remove the 13-year-old to 18 year olds safety button please

[SalMarsella14]

Thank you

[caesarome]

@SalMarsella14 

This link explains what to do:

https://www.sky.com/help/articles/parental-controls-sky-mobile

You can either use one from a family member or friend or if you have a phone contract with Sky then you can call them and they will do this for you as only someone aged 18 or over can sign a credit agreement so they will already know that you are older than 18 for the adult settings to be changed. 150 is the free number to use to call Sky on.

[caesarome]

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@SalMarsella14 wrote:

Can you change the safety back into from 13 to 18 please

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Is this Sky Mobile (where you have posted) or Sky Broadband related ?

[GD1]

@SalMarsella14  No one on the forum can do that for you, you need to do it yourself by followingb the link posted by @caesarome 

However if this is for broadband follow the steps here https://www.sky.com/help/home/broadband/security-and-protection/sky-broadband-shield/articles/sky-br...

[SalMarsella14]

You have not taken it off please take the broadband shield off please

[Daniel0210]

@SalMarsella14 
You aren’t contacting Sky Customer Services by posting on here. This is primarily a customer to customer forum. Please read the reply's provided already. 

Your two duplicate posts have been removed. 

[caesarome]

@SalMarsella14 

You should be able to do this yourself here:

https://broadbandshield.sky.com/

[Crit]

I dont wany and adult restrictions on my account. Im not sure who has just requested they go back on?! 

[Chrisee]

@Crit the default setting for Sky's Broadband Shield is age 13 as that is what the regulators require. However as  explained above the control of Broadband Shield is down to the account holder. It is pretty simple to,do,just log intto the My Sky app go to product options and change level there. If its not working for somecreason give Sky a call so they can get your account sorted out.