Poor internet connection

[Chriss68]

Hi, I have been with sky for 16 years, I have never had good internet speed or connection, I did at one point change to virgin but hated TV, I have been refunded a few times and when I ring I'm told speed is coming in fine, but constantly have the messages, no internet, no connection, anyone else have this problem tia

[Highlinder]

@Chriss68 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

[Chriss68]

Hi, I have found the stats but I'm struggling to send them thanks

[Highlinder]

@Chriss68If you are on a computer you can screenshot them or on mobile just swipe to take a screenshot.

[Chriss68]

Hi, I'm normally very tech minded, I have taken a photo of stats, just can't work out how to post it on here thanks

[Chriss68]

That should of read,, 

Not very tech minded ha

[Chriss68]

 

[Highlinder]

@Chriss68  Those router stats are showing a fault on the line with it being banded to a steady 49 mb/s. Have you tried to run a broadband test when this is happening?

[Chriss68]

 I have done lots of broadband tests, always comes up there is a problem, tried unplugging everything loads doesn't help, sky say there isn't a problem or fault showing

[jamesn123]

Hi @Chriss68 

I've escalated your post to Sky, look out for a message on the forum

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Chriss68  an invite to chat.

[Chriss68]

Hi lisa, did you get my message 

[Lisa-P1987]

Thanks for chatting to u @Chriss68 s. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[Chriss68]

Hi Lisa, my Internet was down, I've been in touch with sky and there's a fault, engineer coming out Wednesday thanks

[Chriss68]

Hi, I've spoken to sky and they are sending engineer out to try  sort fault on my line, thanks for your help