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Discussion topic: Poor download speed - only in one room

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This message was authored by: Tora1966

Poor download speed - only in one room

Our broadband download speed is generally good (router is in the lounge - ground floor) but dreadful in my my home office (directly above the router location) with it barely reaching 15-20mbps. This is unusable for Teams video calls.  

Any solutions? 

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This message was authored by: TimmyBGood

Re: Poor download speed - only in one room

Posted by a Superuser, not a Sky employee. Find out more

@Tora1966 

 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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