internet is very slow upstairs

[KH781]

At the moment my son is trying to update a game in his Upstairs  bedroom and it says it will take 23 hours. When we move the console downstairs it takes 20 mins. Pls can you help. 

[TimmyBGood]

@KH781 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.