Play station portal

[BazTaylor]

I just updated to the latest firmware version, 2.0.6, on the PS Portal and it finally started working after it installed.

[NG4]

*** For anyone having this issue, where they've tried the MAC address fix, and tried hard resetting their router***

It'll start working again after a few days. I had a hunch to try it again after three days after I was browsing on my phone and was randomly sent to a page from Sky saying "You are now connected to the Internet". It just worked after this.

Irritating, but it eventually starts to work again, which is probably why you don't see that many solutions online, as people have either given up and returned it, or it's just worked and they - understandably - can't be bothered to post about it.

[martin09061980]

I have a portal connected to WiFi via password and ps5 hardwired and works fine on my sky broadband and hub 4.

I would try a factory reset on the router by holding the reset button on the back of the router till the power light flashed green and try again.

I would also switch broadband shield back on and set to the 18 age rating and save the setting and then turn broadband shield off again in case it's got stuck, as sounds like it could be. Theres no technical reason why it shouldn't connect, 

[martin09061980]

Also if you have sky q TV try turning the sky q boxes off at the power incase the portal is trying to connect to them as they can act as hotspots.

[KevNewMedia]

Hi Everyone

Our development team continue to work on this problem and are profusely sorry for the delay in being to resolve it.  In the meantime, if you leave the message on-screen for 10 minutes, does it then provide access? Unless you factory reset the hub, we're not expecting you to have to do this again.

I've merged in some other threads with this one, so things may look a bit out of order. 

Update: 29/4. An alternative to waiting for 10 minutes, would be to use the self-heal link on a device that's already connected to your router. If you navigate to http://192.168.0.1/sky_self_heal.html and click on Let's fix it, we've found this to also resolved the problem.