Broadband and mobile signal not working

[Stephanie29]

Hi there recently moved to sky broadband and mobile, since joining we have had issues with internet, there are 5 devices being used at home, not one working with the internet. My sim is with sky and I'm also struggling to get onto the internet even if it's not on Wi-Fi and using my data? Tv wasn't working in the internet aswell, if this problem keeps up then I will be cancelling my subscription both internet and sim

[Greenfingers001]

Hi there @Stephanie29 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147