This discussion topic has been answered Discussion topic: Parental controls
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Message posted on ‎18 Feb 2024 02:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
I'm over 50 had sky to for years and just had sky broadband installed. Why are there parental controls on my account? Why is it so hard to find how to turn them off. Sky know my age, address, bank details etc. How do I get them off?
Best Answers
Message posted on ‎18 Feb 2024 02:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
You can change the age restriction by going to your my sky app -> product settings -> broadband shield and deactivate broadband shield or set the initial default of 14 to 18 etc
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21
If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
Message posted on ‎18 Feb 2024 02:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
You can change the age restriction by going to your my sky app -> product settings -> broadband shield and deactivate broadband shield or set the initial default of 14 to 18 etc
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21
If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
Message posted on ‎18 Feb 2024 02:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Parental controls
Thanks for the help. I only have the sky go app which doesn't appear to have the pages you mention so I assume there is another one I have to get??
Message posted on ‎18 Feb 2024 02:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Parental controls
Its called the "my sky" app
Although if you log onto your sky.com account and follow the above steps you can do the same
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21
If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
Message posted on ‎18 Feb 2024 02:41 PM - last edited: ‎18 Feb 2024 03:11 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Parental controls
@Adam302 wrote:
Why are there parental controls on my account?
Internet customers in the UK are prohibited from accessing a range of web sites by default, because they have their Internet access filtered by their ISPs. The filtering programme has applied to new ISP customers since the end of 2013, and has been extended to existing users on a rolling basis. A voluntary code of practice agreed by all four major ISPs* means that customers have to 'opt out' of the ISP filtering to gain access to the blocked content.
The Digital Economy Act 2017 placed the requirement for ISP filtering into law and introduced a requirement for ISPs to block pornographic sites with inadequate age verification.
*BT/EE/Plusnet, Virgin, Sky, TalkTalk
https://en.wikipedia.org/wiki/Web_blocking_in_the_United_Kingdom
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on ‎18 Feb 2024 02:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Parental controls
Added the app and have sorted now. Thank you for your help. Much appreciated
Message posted on ‎30 May 2024 05:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Parental controls
How do,you down load the sky app
Message posted on ‎30 May 2024 06:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Parental controls
@Sheils76 Just go onto the app store of Google if you have an Android phone or the Apple app store if you have an iPhone and do a search for the Sky App.
If you have found this solution helpful please tick this as the answer.
Message posted on ‎21 Jul 2024 05:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Parental controls
I have tried this but it doesn't work.
I logged into "My Sky" app - went to broadband shield, and the only thing that came up was to select it to be inactive at certain times, even when I try to select something the arrow to change the times doesn't work. There is no option to change the age restrictions
Message posted on ‎06 Oct 2024 05:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Parental controls
Having the exact same issue, doesn't give me those options online or in the app. Did you find out how to resolve? Thanks
Message posted on ‎03 Dec 2024 06:05 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Parental controls
Same issue, nuisance
Message posted on ‎03 Dec 2024 07:08 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Parental controls
@Paddy33 you must log into the My Sky app using the Sky id linked to the account holder to changecthe Btosdband Shield settings.. If stuck call Sky.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page