Parental controls

[Adam302]

I'm over 50 had sky to for years and just had sky broadband installed. Why are there parental controls on my account? Why is it so hard to find how to turn them off. Sky know my age, address, bank details etc. How do I get them off?

[cookiemonsteruk · Accepted solution]

@Adam302 

You can change the age restriction by going to your my sky app -> product settings -> broadband shield and deactivate broadband shield or set the initial default of 14 to 18 etc

[Adam302]

Thanks for the help. I only have the sky go app which doesn't appear to have the pages you mention so I assume there is another one I have to get??

[cookiemonsteruk]

@Adam302 

Its called the "my sky" app

Although if you log onto your sky.com account and follow the above steps you can do the same

[TimmyBGood]

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@Adam302 wrote:

Why are there parental controls on my account? 

Internet customers in the UK are prohibited from accessing a range of web sites by default, because they have their Internet access filtered by their ISPs. The filtering programme has applied to new ISP customers since the end of 2013, and has been extended to existing users on a rolling basis. A voluntary code of practice agreed by all four major ISPs* means that customers have to 'opt out' of the ISP filtering to gain access to the blocked content.

The Digital Economy Act 2017 placed the requirement for ISP filtering into law and introduced a requirement for ISPs to block pornographic sites with inadequate age verification.

*BT/EE/Plusnet, Virgin, Sky, TalkTalk

https://en.wikipedia.org/wiki/Web_blocking_in_the_United_Kingdom  

[Adam302]

Added the app and have sorted now. Thank you for your help. Much appreciated

[Sheils76]

How do,you down load the sky app

[Highlinder]

@Sheils76  Just go onto the app store of Google if you have an Android phone or the Apple app store if you have an iPhone and do a search for the Sky App.

[Meg20]

I have tried this but it doesn't work. 
I logged into "My Sky" app - went to broadband shield, and the only thing that came up was to select it to be inactive at certain times, even when I try to select something the arrow to change the times doesn't work. There is no option to change the age restrictions 

[Wildkat83]

Having the exact same issue, doesn't give me those options online or in the app. Did you find out how to resolve? Thanks 

[Paddy33]

Same issue, nuisance 

[Chrisee]

@Paddy33 you must log into the My Sky app using the Sky id linked to the account holder to changecthe Btosdband Shield settings.. If stuck call Sky.