Outtage again in B90?

[dawns65]

Again in B90? Seriously!!

[dawns65]

Internet went down appx 24 hours ago in B90 and STILL down 😡

[Highlinder]

@dawns65  It seems that you are part of a greater outage in your area.

[SKY1992bf]

@dawns65  have you reported it to sky?

[dawns65]

Yes, a few times.

[dawns65]

No internet in B90 since 2.30pm 26/4.

[caesarome]

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@dawns65 wrote:

Yes, a few times.

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And what did they say ?

[Daniel0210]

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@dawns65 wrote:

No internet in B90 since 2.30pm 26/4.

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@dawns65 
The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when the fault is first reported to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (new rates from 01/04/24).