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Discussion topic: Outtage again in B90?

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Message posted on ‎26 Apr 2024 02:39 PM

Outtage again in B90?

Again in B90? Seriously!!

 

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Message posted on ‎27 Apr 2024 12:20 PM

No wifi for nearly 24 hours????? Seriously!

Internet went down appx 24 hours ago in B90 and STILL down 😡

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Message posted on ‎27 Apr 2024 12:23 PM

Re: No wifi for nearly 24 hours????? Seriously!

Posted by a Superuser, not a Sky employee. Find out more

@dawns65  It seems that you are part of a greater outage in your area.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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Message posted on ‎27 Apr 2024 12:23 PM - last edited: ‎27 Apr 2024 12:24 PM

Re: No wifi for nearly 24 hours????? Seriously!

Posted by a Superuser, not a Sky employee. Find out more

@dawns65  have you reported it to sky?


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Message posted on ‎27 Apr 2024 12:27 PM

Re: Outtage again in B90?

Yes, a few times.

 

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Message posted on ‎27 Apr 2024 09:24 PM

Still no internet in B90

No internet in B90 since 2.30pm 26/4.

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Message posted on ‎27 Apr 2024 10:33 PM

Re: Outtage again in B90?

Posted by a Superuser, not a Sky employee. Find out more
@dawns65 wrote:

Yes, a few times.

 

And what did they say ?

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Message posted on ‎28 Apr 2024 05:35 AM

Re: Still no internet in B90

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@dawns65 wrote:

No internet in B90 since 2.30pm 26/4.

@dawns65 
The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when the fault is first reported to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (new rates from 01/04/24).


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