0

Discussion topic: Orange Voice light on hub

Reply
This message was authored by Catherine+Straw This message was authored by: Catherine+Straw

Orange Voice light on hub

Seen a few posts about orange voice light on hub. I've got the same problem and fed up of resetting the hub. As anyone found a quick fix for this that doesn't involve having to reset hub. It was fine before I had fibre installed 

TIA

Reply

All Replies

This message was authored by Highlinder This message was authored by: Highlinder

Re: Orange Voice light on hub

Posted by a Superuser, not a Sky employee. Find out more

@Catherine+StrawIs this superfast or ultrafast that you have for broadband?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
Catherine+Straw
Topic Author
This message was authored by Catherine+Straw This message was authored by: Catherine+Straw

Re: Orange Voice light on hub

Ultrafast 

This message was authored by Highlinder This message was authored by: Highlinder

Re: Orange Voice light on hub

Posted by a Superuser, not a Sky employee. Find out more

@Catherine+StrawIs it only the phone that you are having issues with or is it also the broadband?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
Catherine+Straw
Topic Author
This message was authored by Catherine+Straw This message was authored by: Catherine+Straw

Re: Orange Voice light on hub

@Highlinder its the internet itself and also the glass tv when the orange voice light comes on. 

This message was authored by Highlinder This message was authored by: Highlinder

Re: Orange Voice light on hub

Posted by a Superuser, not a Sky employee. Find out more

@Catherine+Straw  If it also the internet. Have you tried to run the broadband test when this issue happens to see if it finds the fault.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
Catherine+Straw
Topic Author
This message was authored by Catherine+Straw This message was authored by: Catherine+Straw

Re: Orange Voice light on hub

@Highlinder yes done all this and emailed customer complaints. Got a engineer coming out in just over a weeks time. Strange thing is some devices like security camera in the house lets me view it on my phone but the other camera says offline.  So some devices show and others don't when you look at connected devices. Thanks for advice

This message was authored by Highlinder This message was authored by: Highlinder

Re: Orange Voice light on hub

Posted by a Superuser, not a Sky employee. Find out more

@Catherine+Straw  Do come back and let us know the outcome of the engineers visit.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
Catherine+Straw
Topic Author
This message was authored by Catherine+Straw This message was authored by: Catherine+Straw

Re: Orange Voice light on hub

@Highlinder  I certainly will do. 

Catherine+Straw
Topic Author
This message was authored by Catherine+Straw This message was authored by: Catherine+Straw

Re: Orange Voice light on hub

@Highlinder outcome of the orange voice light was that when openreach check the line at certain times to make sure it's working ok was that another device was trying to authenticate it instead of the hub so this caused an issue which resulted in the voice light coming on. The engineer had never seen this before and while she was testing my line and hub the light actually came on and see could see for herself the problem. The line itself showed I had a connection but no device would connect to the internet. 
The problem now seems to have been solved by making the main cable into the hub only capable of responding to the line checks. 

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion