01 Nov 2022 02:57 PM
Seen a few posts about orange voice light on hub. I've got the same problem and fed up of resetting the hub. As anyone found a quick fix for this that doesn't involve having to reset hub. It was fine before I had fibre installed
TIA
01 Nov 2022 02:58 PM
Posted by a Superuser, not a Sky employee. Find out more@Catherine+StrawIs this superfast or ultrafast that you have for broadband?
01 Nov 2022 03:03 PM
Ultrafast
01 Nov 2022 06:18 PM
Posted by a Superuser, not a Sky employee. Find out more@Catherine+StrawIs it only the phone that you are having issues with or is it also the broadband?
01 Nov 2022 06:29 PM
@Highlinder its the internet itself and also the glass tv when the orange voice light comes on.
01 Nov 2022 07:51 PM
Posted by a Superuser, not a Sky employee. Find out more@Catherine+Straw If it also the internet. Have you tried to run the broadband test when this issue happens to see if it finds the fault.
01 Nov 2022 08:18 PM
@Highlinder yes done all this and emailed customer complaints. Got a engineer coming out in just over a weeks time. Strange thing is some devices like security camera in the house lets me view it on my phone but the other camera says offline. So some devices show and others don't when you look at connected devices. Thanks for advice
01 Nov 2022 08:28 PM
Posted by a Superuser, not a Sky employee. Find out more@Catherine+Straw Do come back and let us know the outcome of the engineers visit.
01 Nov 2022 08:57 PM
@Highlinder I certainly will do.
16 Nov 2022 12:57 PM
@Highlinder outcome of the orange voice light was that when openreach check the line at certain times to make sure it's working ok was that another device was trying to authenticate it instead of the hub so this caused an issue which resulted in the voice light coming on. The engineer had never seen this before and while she was testing my line and hub the light actually came on and see could see for herself the problem. The line itself showed I had a connection but no device would connect to the internet.
The problem now seems to have been solved by making the main cable into the hub only capable of responding to the line checks.
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 4 hours
New Discussion