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Discussion topic: One device at a time

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Message posted on ‎28 Aug 2024 07:49 PM

One device at a time

Hello we are having awful trouble with our wifi we cannot work on a desktop and have the tv on at the same time as buffering and taking ages to open documents on the computer, this is stopping us from working, it says there are no problems but something is wrong, please help 

 

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This message was authored by: GD1

Message posted on ‎28 Aug 2024 07:55 PM - last edited: ‎28 Aug 2024 07:56 PM

Re: One device at a time

Posted by a Superuser, not a Sky employee. Find out more

@Lucy011   Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

 

You could also try thes steps in this link to imnprove wifi speeds https://www.sky.com/help/home/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/arti...

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Lucy011

Message posted on ‎28 Aug 2024 08:09 PM

Re: One device at a time

Hi it says

 

Connection spped (kbps) Downstream 8029 upstream 799

Line Attenuation (dB) downstream 51.0 upstream 32.3

Noise Margin (dB) downstram 3.0 upstream 14.2

 

Is this slow and causing a problem, driving us mad

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