ONT power cable missing

[Bea92]

I have moved into a new property and the ONT power cable is missing. I'm assuming the previous tenants took it. I have called sky and I was told that I need to purchase a new cable from a third party, as sky does not provide them. I'm a bit confused and want to make sure that's the case and which one to buy before I purchase one and then find out it might not be the right one.

Thank you in advance!

[Bea92]

Also, maybe worth mentioning the ONT is nokia g-010g-q 

[TimmyBGood]

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@Bea92 wrote:

I have called sky and I was told that I need to purchase a new cable from a third party, as sky does not provide them. 

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That was about halfway correct: ISPs don't replace Openreach ONT PSUs but they should book Openreach to do so.

[Bea92]

Is it possible to arrange that somehow online myself or I would have to call sky again and insist for them to contact openreach to solve it? Thank you for you time and help

[Bea92]

@TimmyBGood Is it possible to arrange that somehow online myself or I would have to call sky again and insist for them to contact openreach to solve it? Thank you for you time and help

[TimmyBGood]

@Bea92 

I can try escalating your initial post which might elicit an online response.

[Bea92]

@TimmyBGood that would be amazing and much appreciated. Thank you very much 😊 

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Bea92 an invite to chat.

[Tom-W19 · Accepted solution]

Hi @Bea92 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Laa23]

Hi my ont power cable missing 

[MartinoBa]

I am in the same predicament as Bea92, the PSU for the ONT is missing. I am happy to purchase the PSU from a third party, but would want to make sure it is the right one. I think the ONT is a nokia one (see picture).

[Chrisee]

@MartinoBa the ONT belongs to Openreach and they will need to supply a compatable replacement power supply. You need to talk to Sky so they can get that done. Quite why people take the power supply with them when they move is a mystery.

[Caleb44]

@Tom-W19 my Openreach ONT power cable is missing. Please can you escalate this so Openreach can install one?

[Chrisee]

@Caleb44 I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Caleb44.