ONT power cable missing

[CallumM17]

Hi I've the same issue, my ONT Power Cable and LAN cables are missing. Can someone please help?

[JimM1]

@CallumM17 No one here can help you, it is a call to sky and let them know what you have explained in your posting.

[CallumM17]

Hi thank you for the quick reply! Do you have a number I can call them at?

[JimM1]

@CallumM17 

https://www.sky.com/help/home

[Sillysal]

Just move inmy bungalow. And got sky broadband start today but can't use it . I got a openreach  box on wall. And lady that was here tuck  the power   cable  that what we need

[JimM1]

@Sillysal You will need to call Sky direct and have someone deal with getting a replacement for you there is no other way. Link to the number below or 150 if you have a landline. Need more help will show you the number.

https://www.sky.com/help/home

[HannahMR13]

My ONT cable is also missing. Could this be escalated so that I can get openreach to install one. Thank you.

[JimM1]

@HannahMR13 If you read the post one above, you need to call, so if you don't then waiting around until you do!

[Annayip]

Hello

please can I get an escalation. My Sky boardband should be activated today remotely. But ONT power cable is missing.

many thanks!

[caesarome]

@Annayip 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Annayip an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[Gilbert7]

We just moved in yesterday and told that they already activated our internet remotely yesterday however we can't proceed as we the ONT cable is missing. May we ask how to get help to openreach or sky

[Chrisee]

@Gilbert7 as mentioned previously contact Sky who will arrange for Openreach to send you a new one.

[Gilbert7]

Do they have online contact support? Having a hard time contacting them

[Chrisee]

@Gilbert7 I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

See Escalating a post to a Sky expert | Sky Community