No wifi but LAN works

[Celine+FONT]

The wifi doesn’t work since this morning, although the LAN connection works and the lights are all green on the hub, I already tried a reset and checked all the plugs/cables

[jamesn123]

@Celine+FONT 

When resetting the hub did you hold the reset button for a minimum of 20 seconds? Also if you have Q devices you may need to switch these off and on. 

[Celine+FONT]

Thanks for your reply, I did hold it for more than 20 seconds and turned all my Q products off and no luck

[jamesn123]

@Celine+FONT 

The last thing I can suggest is forgetting the network on your device then trying to connect again.

If that doesnt work it sounds like you may need a new router. I can escalate your post here so you can chat with an agent

[Celine+FONT]

I did try this as well, thanks for suggesting. Unfortunately nothing worked.

[jamesn123]

@Celine+FONT 

I've flagged your post to Sky, look out for an email or message on the forum

[Celine+FONT]

Ok thank you for your help

[dmy24]

Thank you for escalating this. We have sent an invite to chat 🙂
 

[Mr+Flibbles+86]

Update – Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks