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Discussion topic: No internet

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This message was authored by Jbrackley2 This message was authored by: Jbrackley2

No internet

Just moved into a new home but LOS light on openreach box is red. Tried to reset but still red. Waiting fir sky engineer to set up Skystream but need Internet. What do I do? 


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This message was authored by GD1 This message was authored by: GD1 Answer

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more

@Jbrackley2  Your post has been moved to the broadband forum as it's not a stream puck issue as stream does not come with an installer option.   

 

When did you order broadband from Sky?  You should have been provided an activation date.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

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This message was authored by Dazzasky This message was authored by: Dazzasky

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more

@Jbrackley2 wrote:

Just moved into a new home but LOS light on openreach box is red. Tried to reset but still red. Waiting fir sky engineer to set up Skystream but need Internet. What do I do? 


You need to contact your broadband provider @Jbrackley2 

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more

@Jbrackley2 wrote:

Waiting fir sky engineer to set up Skystream but need Internet. 


Sky does not provide installer attendance to set up Stream.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by Padam_Padam This message was authored by: Padam_Padam

Re: No internet


@Jbrackley2 wrote:

Just moved into a new home but LOS light on openreach box is red. Tried to reset but still red. Waiting fir sky engineer to set up Skystream but need Internet. What do I do? 


Sky Stream is not set up by engineers - it is a self-setup service. 
Do you have an Openreach engineer coming to sort your broadband? 

Jbrackley2
Topic Author
This message was authored by Jbrackley2 This message was authored by: Jbrackley2

Re: No internet

Spoken to openreach who tell me I need to speak to Sky as they will be my Internet provider- I am so confused 

This message was authored by Padam_Padam This message was authored by: Padam_Padam

Re: No internet


@Jbrackley2 wrote:

Spoken to openreach who tell me I need to speak to Sky as they will be my Internet provider- I am so confused 


If Sky is your internet service provider then yes, you need to call them. They will arrange an Openreach engineer visit if necessary. 

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more

@Jbrackley2 wrote:

Spoken to openreach who tell me I need to speak to Sky as they will be my Internet provider- I am so confused 


That correct - OpenReach will only deal with the ISPs they are providing the infrastructure for, so you have to via your ISP and get them to raise an issuse with Openreach as necessary.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee

This message was authored by GD1 This message was authored by: GD1 Answer

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more

@Jbrackley2  Your post has been moved to the broadband forum as it's not a stream puck issue as stream does not come with an installer option.   

 

When did you order broadband from Sky?  You should have been provided an activation date.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Jbrackley2
Topic Author
This message was authored by Jbrackley2 This message was authored by: Jbrackley2

Re: No internet

I have an activation date of the 10th of June and an engineer coming on Friday but I'm worried they won't be able to set me up because the LOS is red on the BT openreach box. BT won't help me and I can't find a contact number for SKY 

 

This message was authored by GD1 This message was authored by: GD1

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more

@Jbrackley2  If you're activation date isn't until Monday then there won't be any service to your home until that date at the very earliest.  This may be why the LOS light is red (I'm sure a fellow poster can confirm if this is the case).

 

That being the case it would be pointless calling Sky.

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

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