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Discussion topic: No internet CH42

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Avatar for liverlad41
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This message was authored by: liverlad41

Message posted on ‎24 Jan 2024 05:23 AM

No internet CH42

No broadband for hours in CH42 area, 

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎24 Jan 2024 05:43 AM

Re: No internet CH42

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@liverlad41 

It could be maintenance taking place. That is normally scheduled for overnight so as to have the minimum of impact as most customers are asleep. Otherwise it's likely to be weather related due to the storms. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: Chrisee

Message posted on ‎24 Jan 2024 07:53 AM

Re: No internet CH42

Posted by a Superuser, not a Sky employee. Find out more

@liverlad41 if you run the connection testvin the My Sky app does it report a known issue affecting your line? If it does the issue will be repaired but nobody can tell you how long that may take as @Daniel0210 points out there are loads of weather affected issues needing fixing. If there isn't a known  issue call Sky and report your line as down.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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