No hub received for transfer to fibre only received a cable

[Stirling]

Request broadband package to broadband yesterday and was informed new hub etc would be sent  , package received today and only contained  a cable !!!!!

[MightyQuinn]

Hi @Stirling   You need to let Sky know.

[Stirling]

Thank you 

[TimmyBGood]

@Stirling 

If you already have a Sky Broadband Hub, that's compatible with FTTP and the (ethernet) cable is the grandiosely titled 'conversion kit' to link the Hub to an optical ONT.  I did think Sky was now shipping a Max Hub to upgraders as well as new customers, but perhaps that's not happening yet.

[Stirling]

Thank you timmy