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Discussion topic: Very poor signal in both bedrooms

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This message was authored by Jules-68 This message was authored by: Jules-68

Very poor signal in both bedrooms

We recently had full fibre put in and although excellent in lounge ,in both bedrooms poor Thought with full fibre should be excellent throughout 

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Very poor signal in both bedrooms

Posted by a Superuser, not a Sky employee. Find out more

@Jules-68 wrote:

Thought with full fibre should be excellent throughout 


The broadband delivery technology as far as the router cannot by itself change local wireless conditions.  100% attenuation on the other side of a couple of walls is still 100% no matter how fast the broadband is.

 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these. 

 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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