No connection

[Bella11081]

After trying to restart router. Unplugging this, unplugging that. Still no connection almost 12 hours later. 
no number to call to speak to a person?

tried the online thing. Says there's an issue so, tested it and then it says everything ok??? It's not. 
many ideas please

[Tanaka]

I am having the same issue, I received a text saying the Internet is already active but after connecting the router the was no connection. I even thought I was doing something wrong until I ran out of patience. 

[ChrisC113]

Same for me. Internet worked this morning, but been down for an hour now. The app says everything is fine. This happened about a month again and took 3 days to start working again

[Tanaka]

So it's safe to say it's a network problem right?

[Bella11081]

I've rang and been cut off 3 times now. 
finally managed a full phone call. New router and micro filter is apparently my fix. I'm so frustrated. Each call I had to go through the same stuff. Drained. Thanks sky 👍🏻