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Discussion topic: No broadband

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This message was authored by: Chloe-W22

Message posted on ‎09 May 2024 09:50 AM

Re: No broadband

Posted by a Sky employee

Morning all, and if you're new here welcome to the Sky Community forum, where customers like you are on hand 24/7 (almost) to offer some fantastic advice and help on all things Sky-related!

 

We shared this thread with our internal support teams who were able to identify an issue in the Swansea area, this has been escalated to our engineers for resolution and will be fixed ASAP

Chloe-W22

Sky Community Manager

 

Have a story you want to share with us? Send your Thanks to Sky here

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This message was authored by: cookiemonsteruk

Message posted on ‎09 May 2024 09:56 AM

Re: No broadband

Posted by a Superuser, not a Sky employee. Find out more

@J_1991_G 

@Ellie0001 

@Matyp 

@Kymberley2301 

@Thart 

 

The issue has been identified and is been dealt with by the appropriate team

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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This message was authored by: Thart

Message posted on ‎09 May 2024 01:36 PM

Re: No broadband

@cookiemonsteruk 

Any updates on estimated time when connection will be restored?

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This message was authored by: SkyuserChris

Message posted on ‎09 May 2024 01:42 PM

Re: No broadband

@Chloe-W22

Yes please any news on when broadband will be restored?

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This message was authored by: Ellie0001

Message posted on ‎09 May 2024 03:02 PM

Re: No broadband

I know others have asked. But, any idea of an update when it will be fixed? Quite a few in my area are struggling working from home with mobile data. It's not great. Thanks in advance. 

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This message was authored by: Charlottebenn

Message posted on ‎09 May 2024 03:25 PM

Re: No broadband

The service checker has finally updated to say there's an issue but has said it could take a couple of days to fix!! Not great!!

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This message was authored by: KP27

Message posted on ‎09 May 2024 03:53 PM

Re: No broadband

No internet connection and when using the service checker it says there are no issues and my WiFi is excellent. 

Tried resetting the hub but no joy. Nothing on the website to say there are issues in area SS2.

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This message was authored by: clandy69

Message posted on ‎09 May 2024 04:06 PM

Re: No broadband

Finally mine is working. SA66 

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This message was authored by: Ellie0001

Message posted on ‎09 May 2024 04:08 PM

Re: No broadband

Mine has just sprung back into action Pembrokeshire sa68. Thanks! 

 

I hope everyone else's springs back soon!

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This message was authored by: Charlottebenn

Message posted on ‎09 May 2024 04:53 PM

Re: No broadband

Mine working now - SA73 😀

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This message was authored by: SkyuserChris

Message posted on ‎09 May 2024 05:08 PM

Re: No broadband

And mine 😂 Sky customer services told me mine was the only one not working and had nothing to do with the blackout ! Thankfully they were wrong 👍🏻

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Message posted on ‎27 May 2024 10:57 AM

Re: No broadband

St4 area as been out since that tiny thunderstorm lastnight at 18.30. I have zero smiley face on my hub and on my face 

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This message was authored by: Ozzy3

Message posted on ‎27 May 2024 10:58 AM

Re: Broadband down SA68

84% outages in uk lastnight but sky swears we are all fine and its working... hmmm..

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This message was authored by: TimmyBGood

Message posted on ‎27 May 2024 11:33 AM - last edited: ‎27 May 2024 11:50 AM

Re: Broadband down SA68

Posted by a Superuser, not a Sky employee. Find out more
@Ozzy3 wrote:

84% outages in uk lastnight

Absolutely zero indication of that from any news source, and no increase in posts in this forum.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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Message posted on ‎27 May 2024 12:03 PM

Re: Broadband down SA68

https://downdetector.co.uk/status/sky/

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