No WiFi connection - Bristol

[Ako888]

I have lost WiFi connection (in Bristol). Similar to some other people posting here, the device has an orange light on. Tried reconnecting a couple times but it still doesn't work. 

Is there something else I can do? 

[Highlinder]

@Ako888 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

Can you also see what the service checker says when you complete the broadband test.

[Ako888]

Thanks a lot for your response. Unfortunately, the LOS light is still red and there is still no internet connection. Do you happen to know which number I can call to contact Sky?  

[Ako888 · Accepted solution]

Update: LOS = loss of service. Found a contact number at this Sky page (https://www.sky.com/help/home?DCMP=knc-google-na-0helpsky-skycontact0_skycontact&gad_source=1&gbraid...). Scrolled to the bottom and clicked "Need more help?". 

An engineer visit has been scheduled - hopefully the issue can be resolved after that.