08 Apr 2024 01:22 PM
I have lost WiFi connection (in Bristol). Similar to some other people posting here, the device has an orange light on. Tried reconnecting a couple times but it still doesn't work.
Is there something else I can do?
08 Apr 2024 03:07 PM
Update: LOS = loss of service. Found a contact number at this Sky page (https://www.sky.com/help/home?DCMP=knc-google-na-0helpsky-skycontact0_skycontact&gad_source=1&gbraid...). Scrolled to the bottom and clicked "Need more help?".
An engineer visit has been scheduled - hopefully the issue can be resolved after that.
08 Apr 2024 01:51 PM
Posted by a Superuser, not a Sky employee. Find out more@Ako888 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic
If it finds an external fault it should enable you to book an engineer.
Can you also see what the service checker says when you complete the broadband test.
08 Apr 2024 02:22 PM
Thanks a lot for your response. Unfortunately, the LOS light is still red and there is still no internet connection. Do you happen to know which number I can call to contact Sky?
08 Apr 2024 03:07 PM
Update: LOS = loss of service. Found a contact number at this Sky page (https://www.sky.com/help/home?DCMP=knc-google-na-0helpsky-skycontact0_skycontact&gad_source=1&gbraid...). Scrolled to the bottom and clicked "Need more help?".
An engineer visit has been scheduled - hopefully the issue can be resolved after that.
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