No ONT

[Rookie]

I am get sky broadband superfast installed today (installed remotely).  The email advise to ensure ONT is on. But i don't have an ONT.

[Laing1]

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@Rookie wrote:

I am get sky broadband superfast installed today (installed remotely).  The email advise to ensure ONT is on. But i don't have an ONT.

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@Rookie if its Sky superfast(fttc) then there is no need for a ont as this still uses the bt mastersocket but Sky ultrafast/gigafast (fttp) then you need an ont which sky/openreach will install

[Rookie]

Thnanks for a reply. But it should be 61Mb average speed, now i get about 6Mb.

[Chrisee]

@Rookie sounds like the the servicecwill be delivered over a copper phone line like your old service simply plug the hub into the master phone socket and it should pick up the new servicecwhen the engineers connect it. Note you will know when it happens as your old service will go down for up to an hour while the switch is made.

[Rookie]

All the cables plugged in. Got a message that broadband is active. Made hub setup, and still have ~6Mb speed.

[GD1]

@Rookie   Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

[Rookie]

Router Statistics

System Up Time: 25:40:13

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN PPPoA 26242603 30143436 0 11959 46564 25:37:50 LAN Up 26875453 25479644 3 614381 35570 25:40:13 WLAN (2.4 GHz) Up 898653 250199 0 454 0 25:38:34 WLAN (5 GHz) Up 2610601 565755 0 454 0 25:38:32

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Broadband Link Downstream Upstream Connection Speed 7165 kbps 1019 kbps Line Attenuation 42.0 dB 21.4 dB Noise Margin 5.0 dB 9.5 dB

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Poll Interval:

Seconds (at least 3s): 

Set Interval Stop

[GD1]

@Rookie  Are you in the UK as your service shows PPPoA which isn't what Sky use for FTTC in the UK, they use MER.

PPPoA is normally associated with ADSL in the UK. @Chrisee can you confirm?

Can you post the results of this page (if in the Uk) removing any address details

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

[Chrisee]

@GD1 & @Rookie yes the line still seems to be running ADSL so the upgrade to VDSL required for Superfast hasn't happened. @Rookie you need to call Sky to find out why. Most common reason is the fibre cabinet has nonspare connections which the dsl checker should tell us - you should get unavailable or waiting list on the end of the VDSL line if that applies.

[Rookie]

WBC FTTP Up to 1000 Up to 220 -- Available KCI2 Assure

ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) Availability Date WBC ADSL 2+ Up to 6 -- 4 to 8 Available WBC ADSL2+ Annex M Up to 6 Up to 1 4 to 8 Available ADSL Max Up to 5 -- 3.5 to 7.5 Available WBC Fixed Rate 2 -- -- Available Fixed Rate 2 -- -- Available

SOADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) WBC SOADSL Availability Date WBC SOADSL 2+ Up to 6.0 -- 4.0 to 8.0 Available SOADSL Max Up to 5.0 -- 3.5 to 7.5 Available SOADSL Fixed Rate Up to 2 -- -- Available

Other Offerings Availability Date VDSL Multicast Available

Exchange Product Restrictions Status FTTP Priority Exchange N WLR Withdrawal Y SOADSL Restriction N

[Rookie]

In Broadband Availability Checker says "For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage." So i need whait for a 10 days?

[cookiemonsteruk]

@Rookie 

Looks like your superfast 80Mbps is been delivered by full fibre

WBC FTTP Up to 1000 Up to 220 -- Available KCI2 Assure

The kci2 bit indicates other work needs to be completed. Could you post the rest of the notes

[cookiemonsteruk]

@Rookie 

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@Rookie wrote:

In Broadband Availability Checker says "For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage." So i need whait for a 10 days?

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Full fibre doesn't have the same settling in period as copper. The ont will be installed on the day of activation.  But it would be good to know why the status is kci assured which as above will show in the remaining notes

[Rookie]

Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential OH Feed Not Evaluated.

ONT exists with active service. No spare ports are available. A new ONT may be ordered.

The exchange is not in a current fibre priority programme

As a WLR withdrawal exchange, product restrictions apply

SOADSL is not restricted at the exchange

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

For all SOADSL services,the stable line rate will be determined during the first 10 days of service usage.

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service

ADSL, ADSL2+ and SOADSL availability: If shown at FTTP or SOGEA premises,ADSL, ADSL2+ and SOADSL are not available to order due to WLR Withdrawal stop sell rules. CPs should order FTTP or SOGEA. Copper products are only available by exception.

Thank you for your interest

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

For all SOADSL services,the stable line rate will be determined during the first 10 days of service usage.

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service

ADSL, ADSL2+ and SOADSL availability: If shown at FTTP or SOGEA premises,ADSL, ADSL2+ and SOADSL are not available to order due to WLR Withdrawal stop sell rules. CPs should order FTTP or SOGEA. Copper products are only available by exception.

Thank you for your interest

[cookiemonsteruk]

@Rookie 

Overhead feed not evaluated

Not seen that before. May mean openreach civil engineers may have to do a survey

Any ideas @Chrisee @GD1 @Laing1