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Discussion topic: My devices and connection

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JMilburn
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My devices and connection

‎05 Oct 2023 04:14 PM

I have done everything the app told me to do for a poor download speed of 14mbps considering I'm supposed to be getting a guaranteed download speed of 61mbps but im not, it says everything is fine on the app with multiple speed checks and run tests there is nothing wrong with it but I'm still not getting any download speer increase at all.
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Lisa-P1987
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Re: My devices and connection

‎06 Oct 2023 10:07 AM

Posted by a Sky employee

Thanks for escalating this. We’ve sent @JMilburn  an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
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Greenfingers001
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Re: My devices and connection

‎08 Oct 2023 10:28 AM

Posted by a Sky employee

We are still looking to help you @JMilburn . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

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