No Internet

[EmmaG1990]

Since i woke up at 7am this morning i haven't had any Internet I've reset my hub multiple times and dine several broadband tests. It says there's an outsge in my area but when i click on the service status it says there is no issues. This is ridiculous my internet better be fixed soon otherwise I'll be switching providers

[Daniel0210]

@EmmaG1990 
Sky may also update their Twitter page with relevant information:

https://mobile.twitter.com/skyhelpteam?lang=en

[cookiemonsteruk]

@EmmaG1990 

If its a network outage it will be dealt with by openreach and would be affecting other isp's as well

If you haven't contacted sky to report it ring 150 from your landline or
zero three three three seven five nine one zero one eight from any other phone

[EmmaG1990]

Thank you but been checking the twitter page all day not once have they mentioned an outage in my area

[Daniel0210 · Accepted solution]

@EmmaG1990 
See this link re auto compensation for when there is a total loss of Sky Broadband or Sky Talk. https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full working days from when you first report the fault to Sky, you will become eligible for it (once it’s fixed).
*Note: you are not reporting the fault to Sky by posting on here*

[cookiemonsteruk]

@EmmaG1990 

What is the first half of your postcode?

[Baz.]

There is a major Outage in the LA13, LA14 area which is affecting my Broadband not sure if this is your area as well @EmmaG1990 

[EmmaG1990]

Yes im in the LA13 area I've been told it a paroblem with openreach and multiple providers have been down some are back on now just a shame sky isn't

[Baz.]

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@EmmaG1990 wrote:

Yes im in the LA13 area I've been told it a paroblem with openreach and multiple providers have been down some are back on now just a shame sky isn't

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Yeah it's been down since midnight it is an issue with the Dalton Exchange I believe Talk Talk and some BT are also still down 

[Baz.]

Working here now in LA14 @EmmaG1990 

[EmmaG1990]

Still down here in LA13 area which is strange considering we're only 5 mins away from each other

[Row2911]

I'm in LA15 and ours is still off!

[EmmaG1990]

Still off here in LA13 nearly 24 hours now this is ridiculous

[EmmaG1990]

36 hours and still no Internet this is absolutely ridiculous 

[Baz.]

No Internet in LA14 again @EmmaG1990  was working a little last night but now nothing again