No Internet

[Chrisee]

@Alistair113 unfortunately there is nothing more you or Sky can do. Where there is a fault you are waiting on Openreach engineers to fix the problem. Often it is difficult to disgnose the issue remotely so there is no way of givinng a fix time. The only consolation you will be due compensation after 2 working days.see Customer Auto-Compensation | Sky Help | Sky.com

Things are likely to get worse as Openreach engineers are striking on 29th July and 1st August hope your fault is cleared before then .All isps using Openreach's network are affected.

[Hon+IAP]

States local outage after logging in but has been 36hours, we work from home your customer service is absolutely terrible it's 50/50 if you get a polite agent who can actually speak civilly and with empathy, sky is going downhill. Loss of earnings children at home during holidays and all sky can say is just keep checking, provide us with an immediate update or cancel my contract so I can move to someone else! Ridiculous if it's out more than 48 hours absolutely terrible service if this continues!!!

[TimmyBGood]

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@Hon+IAP wrote:

 Ridiculous if it's out more than 48 hours absolutely terrible service if this continues!!!

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Unfortunately, as repeatedly stated in these forums, the Openreach target time-to-fix for domestic broadband faults is by the end of the second working day starting the next working day morning after an ISP logs a fault.  Openreach reporting to Ofcom indicates they reach this target about 85% of the time: that many people now use domestic internet for 'working from home' and as a primary entertainment source makes absolutely no difference.