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Discussion topic: No Internet buy connecting to broadband

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LauraA1
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No Internet buy connecting to broadband

‎20 Feb 2024 12:40 AM

Orange light in voice, green on power and WiFi, nothing on Internet. Tried reseting, unplugging etc. Will connect to broadband but no internet. I'm bolton/bury area. Looks like there a few others that have said the same.
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Daniel-F
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Re: No Internet buy connecting to broadband

‎20 Feb 2024 02:23 PM

Posted by a Sky employee

Hi all,

 

Thank you for all the new users who have joined or rejoined Community recently to share their similar issues with broadband ðŸ™‚

 

If you are still experiencing any issues please do head over to our service checker page on Sky.com and get signed on to check your specific line for any issues: https://www.sky.com/help/servicestatus

 

If the service checker doesn't detect any issues on sign in then feel free to return back to our Community Forum here and start a new thread about your specific broadband issue.

 

Thanks,

Daniel
Community Moderator

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smithson82
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No internet

‎20 Feb 2024 12:19 AM

Lights two and four on router are orange, and there is no internet. I've done a test and it says my broadband is working fine, which is nonsense. This always seems to happen around midnight when I'm working. 

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leechy1980
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Re: No internet

‎20 Feb 2024 12:25 AM

I have the same problem! Not a good start to the new broadband.

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MattRushton1995
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Re: No Internet buy connecting to broadband

‎20 Feb 2024 12:41 AM

Had the same for about 40 minutes now

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Kel35
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Re: No Internet buy connecting to broadband

‎20 Feb 2024 12:43 AM

Im having same issue 

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JR771
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Re: No Internet buy connecting to broadband

‎20 Feb 2024 12:49 AM

It's all over the country 😔

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pauledwards29uk
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Re: No Internet buy connecting to broadband

‎20 Feb 2024 12:52 AM

I am having the same issues as well. Not good
Paul Edwards
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LauraA1
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Re: No Internet buy connecting to broadband

‎20 Feb 2024 12:53 AM

How do you know?

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smithson82
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Re: No internet

‎20 Feb 2024 01:01 AM

Where are you? I think there is an outage around bolton, I'm in edgworth 

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chloelfcxx
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Re: No Internet buy connecting to broadband

‎20 Feb 2024 01:02 AM

Literally the same Bolton area. Been like this for 30/40 minutes now. Very frustrating considering we're paying for these services 

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Bolton33
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Re: No Internet buy connecting to broadband

‎20 Feb 2024 01:16 AM

Same Heaton Bolton since about 12am unplugged etc .. nothing still 1am

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SharonAnn666
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Re: No internet

‎20 Feb 2024 01:18 AM

I am in Westhoughton BL5, no internet here either 🥴

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Chuks101
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Re: No Internet buy connecting to broadband

‎20 Feb 2024 01:26 AM

Having the same issue now

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pauledwards29uk
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Re: No Internet buy connecting to broadband

‎20 Feb 2024 01:36 AM

Same here at BL2 Bolton 

They recognise there is a fault but I've done everything they said to do to fix it but nothing worked. Still got a green light Amber light and then a green light 

 

Hope it gets sorted as soon as possible 

Paul Edwards
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MattRushton1995
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Re: No internet

‎20 Feb 2024 01:39 AM

I'm in Johnson Fold, mines been off for about 1 hr 40 now

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