43

This discussion topic has been answered Discussion topic: No Internet buy connecting to broadband

Reply
Answered - Go to Answer
Avatar for LauraA1
Level 1 icon
What's this?
This message was authored by: LauraA1

Message posted on ‎20 Feb 2024 12:40 AM

No Internet buy connecting to broadband

Orange light in voice, green on power and WiFi, nothing on Internet. Tried reseting, unplugging etc. Will connect to broadband but no internet. I'm bolton/bury area. Looks like there a few others that have said the same.
Report post
Post 3 of 44
2,704 Views
Reply
View answer in the context of this discussion

Best Answers
Avatar for Daniel-F
Staff icon
What's this?
This message was authored by: Daniel-F Answer

Message posted on ‎20 Feb 2024 02:23 PM

Re: No Internet buy connecting to broadband

Posted by a Sky employee

Hi all,

 

Thank you for all the new users who have joined or rejoined Community recently to share their similar issues with broadband 🙂

 

If you are still experiencing any issues please do head over to our service checker page on Sky.com and get signed on to check your specific line for any issues: https://www.sky.com/help/servicestatus

 

If the service checker doesn't detect any issues on sign in then feel free to return back to our Community Forum here and start a new thread about your specific broadband issue.

 

Thanks,

Daniel
Community Moderator

View this Answer within the discussion

Report post
Post 44 of 44
3,846 Views
Reply

Did this answer not help you?
Reply

All Replies

Avatar for smithson82
Level 1 icon
What's this?
This message was authored by: smithson82

Message posted on ‎20 Feb 2024 12:19 AM

No internet

Lights two and four on router are orange, and there is no internet. I've done a test and it says my broadband is working fine, which is nonsense. This always seems to happen around midnight when I'm working. 

Report post
Post 1 of 44
2,666 Views
Reply
Avatar for leechy1980
Level 0 icon
What's this?
This message was authored by: leechy1980

Message posted on ‎20 Feb 2024 12:25 AM

Re: No internet

I have the same problem! Not a good start to the new broadband.

Report post
Post 2 of 44
2,651 Views
Reply
Avatar for MattRushton1995
Level 2 icon
What's this?
This message was authored by: MattRushton1995

Message posted on ‎20 Feb 2024 12:41 AM

Re: No Internet buy connecting to broadband

Had the same for about 40 minutes now

Report post
Post 4 of 44
2,700 Views
Reply
Avatar for Kel35
Level 1 icon
What's this?
This message was authored by: Kel35

Message posted on ‎20 Feb 2024 12:43 AM

Re: No Internet buy connecting to broadband

Im having same issue 

Report post
Post 5 of 44
2,694 Views
Reply
Avatar for JR771
Level 1 icon
What's this?
This message was authored by: JR771

Message posted on ‎20 Feb 2024 12:49 AM

Re: No Internet buy connecting to broadband

It's all over the country 😔

Report post
Post 6 of 44
2,666 Views
Reply
Avatar for pauledwards29uk
Level 1 icon
What's this?
This message was authored by: pauledwards29uk

Message posted on ‎20 Feb 2024 12:52 AM

Re: No Internet buy connecting to broadband

I am having the same issues as well. Not good
Paul Edwards
Report post
Post 7 of 44
2,663 Views
Reply
Avatar for LauraA1
Level 1 icon
What's this?
Topic Author
This message was authored by: LauraA1

Message posted on ‎20 Feb 2024 12:53 AM

Re: No Internet buy connecting to broadband

How do you know?

Report post
Post 8 of 44
2,661 Views
Reply
Avatar for smithson82
Level 1 icon
What's this?
This message was authored by: smithson82

Message posted on ‎20 Feb 2024 01:01 AM

Re: No internet

Where are you? I think there is an outage around bolton, I'm in edgworth 

Report post
Post 9 of 44
2,616 Views
Reply
Avatar for chloelfcxx
Level 0 icon
What's this?
This message was authored by: chloelfcxx

Message posted on ‎20 Feb 2024 01:02 AM

Re: No Internet buy connecting to broadband

Literally the same Bolton area. Been like this for 30/40 minutes now. Very frustrating considering we're paying for these services 

Report post
Post 10 of 44
2,629 Views
Reply
Avatar for Bolton33
Level 1 icon
What's this?
This message was authored by: Bolton33

Message posted on ‎20 Feb 2024 01:16 AM

Re: No Internet buy connecting to broadband

Same Heaton Bolton since about 12am unplugged etc .. nothing still 1am

Report post
Post 11 of 44
2,603 Views
Reply
Avatar for SharonAnn666
Level 0 icon
What's this?
This message was authored by: SharonAnn666

Message posted on ‎20 Feb 2024 01:18 AM

Re: No internet

I am in Westhoughton BL5, no internet here either 🥴

Report post
Post 12 of 44
2,608 Views
0 Likes
Reply
Avatar for Chuks101
Level 0 icon
What's this?
This message was authored by: Chuks101

Message posted on ‎20 Feb 2024 01:26 AM

Re: No Internet buy connecting to broadband

Having the same issue now

Report post
Post 13 of 44
2,577 Views
Reply
Avatar for pauledwards29uk
Level 1 icon
What's this?
This message was authored by: pauledwards29uk

Message posted on ‎20 Feb 2024 01:36 AM

Re: No Internet buy connecting to broadband

Same here at BL2 Bolton 

They recognise there is a fault but I've done everything they said to do to fix it but nothing worked. Still got a green light Amber light and then a green light 

 

Hope it gets sorted as soon as possible 

Paul Edwards
Report post
Post 14 of 44
2,565 Views
Reply
Avatar for MattRushton1995
Level 2 icon
What's this?
This message was authored by: MattRushton1995

Message posted on ‎20 Feb 2024 01:39 AM

Re: No internet

I'm in Johnson Fold, mines been off for about 1 hr 40 now

Report post
Post 15 of 44
2,580 Views
Reply
Reply
Answered - Go to Answer